Reviewing event technology options can be both invigorating and exhausting. The good news is that there are many different online and mobile productivity tools available for social networking, bookmarking, scheduling, mapping, messaging, lead retrieval and polling. The bad news is there are so many different tools available. If social networking is hot, mobile apps are hotter. What could be better than a marriage that brings many of the stand-alone apps and a social networking platform together under one roof with mobile access?

Conference and tradeshow organizers are challenged with having to choose among separate platforms and technology that offer consistent branding, user utility, added value and a potential revenue stream. Training users on separate platforms can be arduous. Budgeting for separate applications can be cost prohibitive. Keeping the applications online only can reduce participation and usage.

One way that technology providers are addressing these challenges is by bundling applications into one end-to-end solution and going mobile with it. The Social Collective is one example of a social networking and community platform that has partnered with mobile application developer DubMeNow to offer community access, networking, messaging, mapping, geo-synching, scheduling and lead retrieval from a Smartphone. Their latest version will be rolled out at SXSW this month in Austin, TX.

The Social Collective’s Clinton Bonner is a blogger, tweeter and observer of event industry technology. “2010 is the year to nudge and become more hyper-focused about social media infusion.  We are going well beyond ‘you need to be doing this’ [social media] and evolving to ‘here is a platform solution that allows you to do the following, all under one roof, all branded in your imagery, all metrics and data owned by you, on less spend than building a singular custom iPhone app,’” he says.

The Social Collective’s new bundled mobile app offers the following:

• Customized branding that “wears” the look and feel of the event and offers options for sponsorship revenue
• Scheduling and mapping capabilities allow users to build schedules from the conference agenda, share schedules with other users and map the tradeshow floor
• Functionality across multiple Smartphone platforms including iPhone, Blackberry, Symbian and Android
• One touch mobile-to-mobile exchange of e-business card information, social web contact info, links to marketing material, video and notes
• Messaging synched with the customized event social networking platform and Twitter

Allowing access to event-centric social networking platforms from mobile devices helps event organizers grow their communities. With the appropriate community management, most networks function well before and after the event, but unless users are willing to carry their laptops around, the interaction during the event is diminished. With more opportunities to interact, community members will “feed” off of the experience and become more loyal to the community and the event.

The Takeaway: The new bundled mobile solutions are user-driven—users get what they want when they want it. The synchronization of the event social networking platform with mobile helps event organizers grow their communities (more opportunities to engage others using mobile). Apps that function on a broader range of Smartphone platforms will drive adoption. All event apps MUST be easy to learn and use. And, now that bundled apps and event-centric social networking platforms have married mobile, event organizers may be able to reduce the number of technology offerings while increasing the value and usability for participants. Where’s the Kleenex?

Almost two weeks after Social Fish Maddie Grant and Lindy Dreyer with a host of technology providers launched what they dubbed #Untech10 in defiance of the major snowstorm that forced the cancellation of ASAE’s 2010 Technology Conference and Expo, the potential long-term impact of their efforts has become clear.

There are a couple of great posts on other blogs about how things came together. Essentially, according to Grant, the unconference was launched with a Twitter hashtag, some nimble volunteers (willing to go without much sleep) and $6,000 (all donated by sponsors) and ASAE’s unofficial blessing.

The original ASAE conference was scheduled to open on Wednesday, February 10. The day before, there were rumors about a possible cancellation as “Snowpocalypse” was preparing to engulf Washington, DC. Rather than waiting, Grant, Dreyer and Aaron Biddar of The Port, hatched a Plan B and asked the Twitterati to stand by.

By mid-afternoon on the Tuesday the 9^th, ASAE formally announced the cancellation and plans for the unconference were put fully into motion with help from exhibitors already on site when the cancellation hit. The list included:

The Port’s Biddar handled hotel negotiations, sponsorship and installed cameras and broadcasting equipment at the Renaissance Hotel.

Omnipress set up the #Untech10 web site to serve at the online home for the event and organize the schedule, speakers, participants and content. The site was up and running by 6:00 p.m. on Tuesday.

Eventbrite offered registration for the live participants.

Peach New Media provided the live streaming of content alongside a Twitter feed.

NFI Studios sponsored the happy hour and reimbursed travel expenses for association executives.

Avectra offered their Webex account as a back-up system for the presentations and provided food, signage and miscellaneous support on site.

Speakers who had been on the schedule for the original conference were given the opportunity to present their sessions on Thursday before a hybrid (live and virtual) audience or Friday before a virtual only audience. Grant’s crew took special pains to be inclusive of all presenter volunteers while providing a broad range of topics. Some presenters with similar topics were grouped together in panels. The traditional town hall meeting scheduled for Wednesday evening at the original conference was replicated at #Untech10 using a fishbowl concept recently introduced by social media and event industry authority Samuel J. Smith.

While the logistics were unfolding, Tweeters who followed the #Untech10 hashtag were given an unprecedented glimpse of the behind the scenes action as @maddiegrant, @Lindydreyer and others tweeted a play by play. #Untech10 opened at 11:00 a.m. on Thursday, February 11 to 75 live attendees and 425 virtual participants.

In the end Grant was amazed with the results. “All of the vendors, some of whom were competitors, came together. It was almost like they were showing off by doing instead of just selling. The stuff that always goes wrong didn’t. Even the food never ran out,” she says.

Grant and Dreyer’s success with #Untech10 has much larger implications for the meetings industry. #Untech10 is the real-life story of what happened when the patients took over the asylum, especially patients who never entertained the notion of failure.

Associations must change. So many associations (and event organizations) take conservative approaches, focus on details that turn out to be less important and find the risk of failure too great to try anything new or spontaneous for fear of ruffling some board members’ feathers. ASAE made a bold move when they allowed (although unable to endorse or assist) the members to run with #Untech10 without seeing it as competition but as a way to meet the needs of their community.

Generation X works differently. Grant, Dreyer and others saw the cancellation of the conference as an incredible opportunity to serve their community, shape the future of hybrid meetings and showcase the technology that will one day be the norm rather than the exception. In true Generation X style, the door opened and rather than wait for group consensus, feasibility studies or permission, they ran through it with little more than their smartphones and chutzpah.

Exhibitors will sell differently in the future. The vendor companies that stepped up for #Untech10 with people, platforms and money are the other heroes of the story. In true social media style, they allowed themselves to be exposed, to risk failure, to be transparent and to sell by example.

Now that we’ve learned to live without, we may do without. In the future, it may not be necessary to have large gatherings of people in order to serve and build the community. We all love face-to-face but the success of #Untech10 revealed that meeting stakeholders are just as responsive to virtual meetings as live ones given the right conditions. The focus on “butts in seats” or “heads in beds” is quickly turning to butts and heads.

Spontaneity is the new black. Maddie Grant and I discussed the fact that #Untech10 was sort of like the conference version of a “rave” or the mobile catering trucks that drive around Los Angeles tweeting their locations and daily specials to followers who line up for the goods. Meetings in the future will have more spontaneity brought to them by the audience who will participate more and in greater numbers than before because it adds dimension and excitement to the event FOR THEM.

Meeting, conference and exhibition planners’ skill sets will change. Had Maddie Grant and Lindy Dreyer not known how to utilize Twitter and about the technology platforms for networking, broadcasting and capturing content, they could not have done what they did so quickly. This is a lesson to all planners to learn what’s going on in the new world of event technology and for hell’s sake, get on Twitter.

Being nimble pays dividends. The #Untech10 experience was a thrill ride for Maddie Grant. “I would totally do it again. I think doing things fast, collaboratively and openly takes away the stress of doing things perfectly. We just had to get it done. The reason we could do it with so many players was that we only had 24 hours to get it done. In the future organizations will need to be nimble enough to pull these types of things off,” she says.

There is no such thing as control. If anything, #Untech10 demonstrated that control over the content, the message and the brand is elusive. If the meeting organization does not provide compelling content, establish the message (by listening and acting) and reinforce the brand (by example setting not advertising), the attendees will do it for them.

Live and virtual audiences are part of an event continuum. There was incredible electricity in the room of live bodies gathered at the Renaissance Hotel according to Grant. Likewise, the virtual attendees were lively, active and a major component of the meeting. When done correctly (i.e. allowing the audience to be as much a part of the meeting as the presenters), the live experience and the virtual experience can function in complementary ways.

The Takeaway: The revolution will not be televised. It will be streamed live and on demand to a computer or smartphone near you.

Between the Avatar in 3D movie craze and the 3D televisions rolled out during the Consumer Electronic Show, “3D” may be the acronym of the year for 2010. Since virtual events are a hot ticket in the event industry this year, it makes sense to take a closer look at 3D virtual events to see where they fall on the event continuum.

Let’s first get the virtual vs. face-to-face discussion out of the way. There is a widely held belief (especially in the live event industry) that in general, a face-to-face event is superior to a virtual event. However, there are legitimate reasons why online trade shows, conferences and hybrid events will continue to grow in popularity. Several major trade show organizers including the Graphic Arts Show Company and Hanley-Wood are launching complementary virtual events to drive traffic to their live events and the revenue streams from virtual events are still untapped (read…lots of potential).

Let’s suppose, however, that you’re beyond the “should I launch a virtual event” decision and you’re deciding among the various virtual solutions, options and vendors. 3D event platforms should be in the running. Most of the platforms currently in use for virtual events are two-dimensional. In other words, they look more like a web site than an “environment.” In a 3D space, users interact with each other as avatars with features and behaviors that emulate the real world.

Scientific research has long ago confirmed the enhanced learning and e-commerce potential of immersive 3D environments. This is good news for event producers hoping to use 3D virtual events to drive traffic to their live events. Simply put, researchers say, by creating an online world in which humans can operate and socialize in the same way as they do in “real life,” they are more likely to behave as they do in the physical world, i.e. learning and purchasing.

James Parker, President of Digitell, a multi-media company with a 3D virtual event platform called VirtualU, explains the advantages of 3D in an event context. “3D events are more engaging. The interaction is more stimulating for the attendee. You can demonstrate equipment [the avatar can actually work the levers of the machinery], have private conversations or group breakouts and there are endless opportunities for sponsorships and promotion. Plus, the cost of 3D events is generally lower than similar events using 2D environments.”

At first glance, a 3D environment may seem more complex than it really is and the rationale for choosing a 3D platform might not be immediately clear. Some brief training, a user-friendly interface and available tech support can diminish the learning curve. However, “It isn’t until you enter the event space as an avatar and engage other avatars in conversation or view presenters and product demonstrations that you begin to understand the potential of 3D for enhancing the online event experience and promoting engagement,” Parker says.

Although there are plenty of case studies from the corporate, academic and medical fields describing success using 3D environments, The Virtual Edge Summit 2010 is a live conference on everything virtual for the events industry including 3D immersive technology. Summit organizers also offer a resource book for live event producers to help them parse through the various considerations surrounding virtual events.

3D virtual events are not new, according to Digitell’s Parker. However, they have recently come back into focus by overcoming some previous negatives of bandwidth, low user adoption and poor timing (the industry was still reeling from the introduction of the Internet a decade ago). It’s important, he says, to revisit the 3D option again for a couple of reasons:

• After this year, the honeymoon on “standard” virtual events may be over. As with live events, online attendees will be looking for new features, new benefits and more engagement when they return next year. Organizers unsure of whether their audiences are ready for 3D, may offer attendees either a 2D or 3D attendance option before migrating the audience entirely to the 3D world in subsequent years.
• The digital generations (X, Y, millennial and naught) are already accustomed to online gaming platforms and other immersive experiences and will expect the same level of stimulation from online events.
• 3D environments are the perfect “Petri Dish” for low cost experimentation—a plus in these tough economic times. For example, pushing the envelope on show features, customer service tactics and promotional programs that may be useful for live events, is much easier and lower in cost in a controlled three-dimensional world.

The Takeaway: The movie, consumer electronics and online gaming industries are driving the renewed interest in 3D visuals. Continued growth in social media and the integration of virtual events, live events, MUVE (Multi-User Virtual Environments) and rich media have set the stage for sustained interest in immersive experiences. If the value of 3D events to drive attendance at live events and/or become stand-alone sources of revenue is proven, and the only obstacle to wider adoption is ease-of-use (easily solved), they have the potential to re-emerge as the event industry’s next über innovation.

Leading event organizations are utilizing technology in a variety of ways to keep up with the demands of the “new normal.” Whether it’s online or offline, new media or traditional media, SPE, Hanley Wood and Graph Expo are cooking up some tasty tech tidbits for 2010.

Enhancing the Exhibitor Experience

The Society of Petroleum Engineers (SPE) is focusing on the exhibitor experience in 2010. “We are looking for better exhibitor visibility and better matchmaking tools,” says Andrea Bahr, special projects manager at the association. SPE plans to add A2Z, Inc.’s matchmaking application to their existing suite of tools. “As an A2Z enterprise client we can easily add an additional module without having to change the user interface,” Bahr explains.

Part of Bahr’s responsibilities at SPE include researching new technologies for use at the association’s events. She admits to being impressed by the digital signage and content strategies offered by Prism Technologies. Their touch screen kiosks that Bahr describes as looking like “a really large iPhone,” work with A2Z applications and the Map Your Show App, for example. Prism can also develop a content strategy that includes exhibitor and sponsor advertising. The SPE Board is due to make a decision on the Prism purchase sometime soon.

Boosting Lead Generation

Hanley Wood will approach lead generation from two fronts this coming year. Shawn Pierce, executive vice president, is planning a major data infrastructure update. The Master Data Management upgrade will pull in data from all over Hanley Wood’s organization including the trade shows and publications. “We are trying to become a source of leads for our customers and to do that we need to have all of the leads in one place, Pierce says.

As the infrastructure upgrade is completed, Hanley Wood will launch nine virtual events, all but one of which will run before the corresponding live event in each vertical. The World of Concrete show will be the exception, as its virtual counterpart will run alongside the face-to-face show. In addition, they will boost the subscriber base for newsletters in each market segment using the newly enlarged database and feed specific show information dynamically into specially designed sections on each newsletter.

Making the Virtual Connection

In October of 2009, Chris Price, vice president of the Graphic Arts Show Company (GASC), Inc. attended a ConnexLive event. “ConnexLive uses a hosted-buyer model to facilitate targeted 30-minute face-to-face meetings in private settings between pre-screened guests and hosts,” according the web site. Price had an opportunity to learn more about matchmaking, hosted buyer events, white label social networking platforms and RFID (radio frequency identification). “We wanted to know what we don’t know,” he says. During the event, he was able to hear presentations from four virtual event companies and participated in a focus group organized by Freeman.

The focus group introduced Price to a partnership between Freeman and Maritz, the meetings, travel and incentive company. MaritzLive is their suite of virtual event solutions (offered through partnerships with other companies such as InXpo and VELOCITY Broadcasting). GASC will produce its first virtual trade show using MaritzLive’s strategic support and the InXpo platform sometime in August 2010., approximately two months before the live Graph Expo 2010 show.

The virtual show has two principal goals according to Price; to inform virtual attendees about the face-to-face show and help exhibitors introduce new products. Each of the eleven market segments that make up the Graph Expo community will provide content in the theatre at the virtual event. The hope is that the high level content will drive virtual attendees to the physical event. “The virtual event opens the door for us to share information with people. Our strategy is to use it as a marketing tool,” says Price.

In 2010 Graph Expo will also launch a social media platform designed exclusively for the eleven vertical market segments it represents. The platform will enlist the support of at least one media outlet and one trade association from each vertical. “We are creating a platform that allows each of the segments to interact with each other and have appointed thought leaders to start the conversations,” says Price.

Price sees the obvious advantages of the new platform. “It helps us as much as it helps the participants. We will be able to see all of the conversations in one place and we can learn things that will help us mold and shape the show,” he says.

The Takeaway: Although the approaches are different, some common themes are emerging among exhibition and conference organizers:

• Renewed focus on the customer. Organizers realize that a passive approach toward attracting and servicing exhibitors and attendees is particularly ineffective in these recessionary times. Matchmaking, enhanced lead generation as well as hosted buyer programs and small focused one-on-one buyer/seller meetings are coming on strong in 2010.
• Cultivation of the community. Organizers are stepping up efforts to understand who the community is, where they interact and how to enhance the conversation in an effort to drive attendance and participation in their live events.
• Virtual events as lead generators. Virtual trade shows and conferences are being used as lead generators. We may not know until the end of the year whether that use yielded measurable results on a significant scale. Stay tuned.

The International Association for Exhibitions and Events held their annual meeting, Expo! Expo!, December 7-11, 2009 in Atlanta. Technology and social media were major themes of the conference. Read my overview here.

Associations and non-profits looking to develop social media strategies should consider companies such as Washington, DC-based Social Fish. I caught up with Maddie Grant of Social Fish after one of her presentations at Expo! Expo! I asked her about her session and her company.

A virtual trade show with a hosted buyer program might be the perfect combination for the senior level executive that hasn’t been seen at the face-to-face event in years (with or without a recession, corporate travel ban or AIG Effect). However, without the face-to-face contact and experiential elements that enhance sales conversions at live events, event organizers, exhibitors and platform providers will have to work overtime to create a unique and memorable experience tailored to the VIP attendee. Here is a breakdown of what such a program might look like.

Pre-qualification

Hosted buyer programs begin with the pre-qualification process. It’s likely that a senior executive is less likely to “apply” to be hosted at a virtual event. Instead, organizers will need to work with their internal sales teams or partner with trade publications to identify high quality prospects before inviting them to participate. It’s also worth a look in Twitter, LinkedIn, online forums, the blogosphere or other social media platforms to look for qualifying information on specific individuals. Plus, if they’re on Twitter and LinkedIn, they may be more receptive to a virtual event invitation.

Invitation

Once the buyers are identified, they should be formally invited. A (snail) mailed invitation could be interesting, followed up by a telephone call and an email reminder. Non-traditional invitations and reminders are especially important for those prospects new to the virtual event world (there are still some out there). Of course the benefits for attending should be emphasized at this stage such as high level, customized, exclusive content, peer-to-peer networking, incentives for attending, customized agenda, reminders, senior level exhibitor interaction and tremendous time savings.

Content

In addition to the trade show component, the ideal virtual event should contain a live-streamed keynote presentation from an exclusive speaker, followed by a live Q & A session where attendees can address specific questions to the presenter. The presentation would be limited to the hosted (VIP) attendees. Keeping the number of attendees low will guarantee that their questions are addressed.

Event organizers would contact the hosted buyers in advance to solicit ideas and information for the type of content that they would like to receive at the virtual event. Information in the form of research, white papers, financial analyses, keynote “cliff notes,” benchmarking data, etc. can be prepared in advance to meet their specific needs. Such content should be exclusive to hosted buyers, although summaries and abbreviated versions of the VIP content could be made available to non-hosted buyers.

Buyer Incentives

Standard features of hosted buyer programs for live events include airfare, hotel accommodations, meals and entertainment paid for by event sponsors. Incentives for attendance at a virtual event could include cash honorariums (paid via PayPal), transferable free registration at the annual face-to-face trade show, subscriptions to executive-level online information services or copies of exclusive research reports.

VIP Exclusives

Successful hosted buyer programs do a good job of providing premium content and experiences to a select group of attendees. Virtual trade shows are no different. Some exclusive features could include:

• VIP chat rooms or virtual round tables that could only be accessed by hosted buyers to provide attendees with an opportunity for peer-to-peer networking and prevent virtual suitcasing (non-paying exhibitors poaching VIP attendees).
• Personalized agenda to direct hosted buyers to exhibitor appointments and keynotes. Attendees can be automatically pinged on screen or via email when one meeting is about to end and another is scheduled to begin.
• One-on-one virtual appointments with senior-level exhibitors. Discussion and offerings would be geared specifically toward the needs and interests of senior level buyers.
• Ease of use. Attendees should not have to remember passwords to gain access to VIP areas. The virtual platform should recognize their names, restrict access to hosted buyers only and display the attendee’s name, company and title to enhance peer-to-peer networking.
• On call tech support. Hosted buyers should be able to press a single button to access live chat tech support and customer service.
• Other VIP attendees. Paying recognizable thought leaders, other high-profile executives, authors and recognizable industry buzz generators to engage in conversations with hosted buyers could be an attractive feature of the virtual event.

Attendee Requirements

Hosted buyers at live events are required to attend certain meetings and social events. Tracking the attendance can be cumbersome for event organizers. In a virtual environment, however, attendance tracking is easier as long as there are mechanisms in place to make sure that the virtual attendee is actually the person he/she purports to be. In addition to exhibitor meetings, hosted buyers could be required to enter chat rooms, attend keynotes and download white papers. Having a variety of tasks to perform would make it more difficult for busy executives to leave the computer on “auto-pilot” for extended periods of time. A post event survey/test sent to the hosted buyer’s email, could also help to verify completion of the various virtual tasks.

The Takeaway: There is no replacement for a face-to-face exhibition, however, a virtual trade show can be a valuable tool for engaging key buyers that would not normally attend the physical show. A hosted buyer scenario, like that employed in live events, could provide the appropriate level of incentives to key buyers, not the least of which is being able to attend in the comfort of their home or office. Add cash, research, exclusive content (not available to anyone or anywhere else) and an easy to navigate platform and, “on paper,” the idea has merit. Due diligence is required on the part of the organizer to identify key buyers. Exhibitors would be required to tailor offerings to a VIP audience and platform providers would need to make adjustments for recognizing, segregating and servicing high value attendees from the rest of the non-hosted audience.

I would love to hear from live event organizers, exhibitors, VIP attendees and virtual event platform providers. Could this work?

Blogs, Facebook fan pages, Twitter posts and YouTube videos are some of the most talked about ways to nurture an event community year round as long as you don’t break the cardinal rule of new media which is “share, don’t sell.” Producing compelling content that stimulates community conversation (usually over the heads of most college interns hired to work the social media levers at some associations and event organizations) is a requirement no matter what platforms you use. There are some other tactics, however, that trade show and conference organizers are using to keep the love alive year round.

This discussion can’t go much further without talking about virtual trade shows. I wrote recently about the National Association of Broadcaster’s virtual event DigitalVision 2010 designed to kick off major interest in NAB’s large face-to-face exhibition and conference scheduled for April 2010. In my earlier post I wrote “Brad Williams, vice president member benefits and development for NAB, has been researching the virtual option for at least three years to address the need to create a year round experience for show participants. ‘We do a great job with the physical event, why not utilize technology to touch our audience year round? Exhibitors want to touch prospects year round and attendees want information year round,’” he says.

The use of virtual trade shows and conferences as “filler” between physical events is somewhat of a new approach for face-to-face event organizers. Several had erected 24/7/365 portals (courtesy of the BDMetrics 365 platform and others) that never met expectations. This new virtual strategy could be 365 “Lite” in that the periodic virtual event content is fresh and occurring live.

Crosstech Media (does the name Chris Brogan ring a bell?) is netcasting (television-like programming over the web) for their events. For example, their ITEC conference portfolio which delivers education and networking on hardware, software, networking & mobility technology for businesses is using what it calls ITEC TV. The weekly show, hosted by Bill Sell, vice president and general manager of CrossTech Media and general manager of ITEC and ExtremeLabs analyst Tom Henderson is a discussion of news items and interviews of guests from across the technology spectrum. ITEC TV does a great job of giving viewers (the same audience for the ITEC conferences) a weekly fix of technology news and watching them live (the casts are archived as well) and feels like you’re watching, well, TV.

Rick Calvert’s BlogWorld and New Media Expo is using an online radio program called Blog World Expo Radio on the WS Radio platform to keep the love alive with his social media community (aka potential BlogWorld and New Media Expo attendees, speakers, exhibitors, media). The weekly live show (Fridays at Noon PST) is hosted by Jim Turner and the topics revolve around “speakers, exhibitors, sponsors and news makers in the social media space,” says Calvert. Not surprisingly, BlogWorld Expo Radio was broadcast live from the BlogWorld show floor (brilliant way to get attendees at the live event to become fans of the radio show afterward) and from the bloggers lounge of the famous SXSW Interactive Conference (nice crossover audience).

The Takeaway: Virtual events (trade shows, TV and radio) are more interesting when they’re live. Although the archives serve a very important purpose, there’s some kind of mental connection (the kind you want to have with your community) when you know someone is at the other end of the line dishing it out at the same time you are taking it in. Precisely because of that intimate connection, NAB’s virtual show, ITEC’s TV show and BlogTalk’s radio show are great tools for community nurturing and ultimately for driving attendance at their physical events. They are also opportunities to deliver content to community members that haven’t quite mastered the social networking platforms like Twitter and Facebook (I think there still are some) but can easily work a browser.

Anne Thornley-Brown of Toronto-based Executive Oasis International and LinkedIn group “Event Planning & Management – the 1st Group for Event Planners” fame, shared with me how she integrated social media into a team building event during an executive retreat in Egypt for the Saudi Arabian office of a global pharmaceutical company. Her experience is a primer for all business and meeting facilitators.

Her program called Visexecutaries: Seizing Opportunities in our Shifting Corporate Landscape, “looks at how organizations can fine tune their corporate, sales and marketing strategies and tactics in the face of emerging trends,” says Thornley-Brown. Although the client did not request that the program include social media elements, “it’s impossible to discuss marketing and sales without integrating the huge impact of social media,” she says, and initially took the initiative to add social media elements to the program.

The pharmaceutical company client was in the process of merging with GlaxoSmithKline (GSK) Saudi Arabia. Thornley-Brown saw her social media exercises as a way to bring the two teams of sales executives together in preparation for the merger. She has executed team building programs in Egypt, Malaysia and the U.S.

Before the meeting, all participants were invited to join LinkedIn and register for the team building program. The event organizer posted detailed information about the program and registration materials on LinkedIn. One of the two companies subsequently requested that Thornley-Brown prepare an additional exercise specifically addressing the use of social media. The exercise that she developed included the following:

Thornley-Brown sent invitations for all participants to join LinkedIn, add her to their network and begin adding their own contacts. She set up a LinkedIn group, invited participants to join and used the group to disseminate news articles and information on how to prepare for the team building program.

Building on the LinkedIn success, Thornley-Brown asked participants to register on Twitter, follow her and each other. She used Twitter for “quick bursts of information, reminders and to let participants know that there was new information in the LinkedIn group,” she explains. As part of the Visexecutaries program, she divided them up into teams, asked them to choose a team name, colors and a dress code for their project and then encouraged them to use LinkedIn and Twitter to communicate ahead of time.

During the retreat she held a one hour information session on LinkedIn and Twitter, showing participants some additional features and an example of the work that one of the attendees had done building his LinkedIn network and customizing it for their industry.

Since the meeting, the LinkedIn group has continued to grow. They share videos, articles and discussion relating to the retreat. Thornley-Brown has invited meeting alumni to the group and encouraged them to network. She has also started a blog to focus on some of the topics from the team building exercise and uses LinkedIn email to notify group members when a new blog post is available.

The Takeaway:

In introducing a new form of communication and collaboration such as social networking platforms to the team building scenario, Anne Thornley-Brown facilitated the learning by joining the LinkedIn group and Twitter herself and monitoring the “uptake” of retreat participants. Rather than sending attendees an email or a pdf on how to use LinkedIn and Twitter, she helped them onboard and learn how to use the tools first hand. Her experience demonstrated how team building facilitators can interact with a group, before, during and after the meeting. Thornley-Brown also considered the meeting objectives in her social media strategy. A merger between two previous competitors was the perfect setting for the collaborative and non-confrontational platforms of LinkedIn and Twitter. Her post-retreat blog is a brilliant way to keep the conversation going from the meeting and build a larger audience for her team building practice.

The National Association of Broadcasters (NAB) Show is the annual embodiment of all that is content-related including the creation, management, commerce, distribution, delivery and consumption of audio, video and film. It’s only natural that they would entertain the idea of offering a virtual trade show and conference at some point.

On January 20, the show organizers will launch a one-day virtual event called DigitalVision 2010. Obviously, they need to demonstrate that they are proponents of digital content and its related delivery systems in order to fulfill the face-to-face show’s mission to service the “broader-casting®” industry. Still, they are approaching the virtual launch with a healthy dose of skepticism.

DigitalVision 2010 will offer up to twenty virtual exhibitors (Including the NAB Show that will use the platform to promote its large face-to-face exhibition and conference scheduled for April 10-15 in Las Vegas) an opportunity to connect with at least 4,000 visitors (projected). Admission is free of charge.

NAB’s virtual show will utilize a platform from ON24. In addition to the virtual booths, the event will feature live Q&A, keynote presentations, online chat, downloadable materials, moderated chat and a virtual lounge for idea exchange and social networking.

Brad Williams, vice president member benefits and development for NAB, has been researching the virtual option for at least three years to address the need to create a year round experience for show participants. “We do a great job with the physical event, why not utilize technology to touch our audience year round? Exhibitors want to touch prospects year round and attendees want information year round,” he says.

NAB Show organizers worked out a relatively low risk (no net expense) way to test the concept, earn some revenue and experiment with new (for them) technology. They are partnering with NewBay Media to provide conference content and moderate the chats and lounges.  The two will share revenue (they are already in the black) on the virtual event.

NAB chose to kick off DigitalVision in January because it’s the time that exhibitors normally kick off their sales seasons and face-to-face attendees start thinking about the April exhibition. They are hoping that the virtual show will help drive attendance to the physical show.

Williams and his colleagues will analyze specific metrics to determine the virtual show’s performance. The ON24 platform provides reporting on event activity such as the amount of time a visitor spends at the show, number of log-ins per person, materials downloaded, booths visited, sessions viewed and chat session activity.

Organizers will also look at virtual attendees to see whether they attended past NAB Shows and match virtual attendance against physical attendance at the April show to identify who attended both. During registration, they will ask virtual attendees, “Do you plan to attend the NAB Show? Yes/No/Maybe,” Williams says.  Virtual attendees will receive coded (complimentary) exhibits-only passes as well as some coded discount codes ($100 off) for conference registrations for the April Show. When the coded passes and discounts are used to register for the face-to-face show, the information will be recorded.

Despite the fact that virtual shows offer a “nice business model with serious revenue potential,” says Williams, the NAB Show organizers have their reservations. Cannibalism is a concern. The organizers don’t want to see exhibitor budgets shifting from the physical show to the virtual show or for attendees that are accustomed to attending the face-to-face mega show to suddenly decide that the virtual event is good enough.

When considering potential revenue opportunities via a virtual platform, the Association itself (as opposed to the NAB Show) is less involved in the deliberations. Although the NAB Show is, in terms of income, “the tail that wags the dog,” Williams says, only 20% of the association members attend the annual trade show because the association represents free, over-the-air radio and television broadcasters and broadcast networks. “The show is about content, which includes our membership base, but we want to create business opportunities for entire show community of digital content professionals, he adds.

Despite its trepidation, the NAB show wants to extend its brand and create a “mix of technologies driving year round engagement” for its customers. They are hoping that the virtual show will be an extension, NOT a replacement, for the face-to-face show. “We would rather be seen as an organization that is trying to do some new and creative things for its customers. If it doesn’t work, we’ll try something else,” Williams says.

The Takeaway:  The NAB Show really has no choice but to experiment with virtual events. Digital content is what they do. Fortunately, they are approaching the issue prudently. They reduced their risk and investment by partnering with another company. If the virtual show is a success, everyone wins. Either way, it’s important for them to determine what works and what doesn’t for their specific audience.

Apart from whether the virtual show will or won’t cannibalize the physical show, the NAB Show and others have to utilize different mediums for growing their shows now and in the future. Traditional marketing, including email has its limitations. Virtual outreach is one way to touch the customers you already know and tap into the growing number of “digerati” who don’t know you.

I had the pleasure of exchanging emails and/or speaking with three headliners for the upcoming Expo! Expo!, IAEE’s Annual Meeting and Trade Show. The event is being held this year in Atlanta. The resulting article was titled, “If You Tweet It, Will They Come?” and appears in E2: Exhibitions and Events’ November/December 2009 issue.

There was more revealed in the interviews (some via email) than I wrote about in the article. The article focuses on social media marketing because their presentation is called The Art of Social Media Marketing. However, Chris Brogan, Guy Kawasaki and Rick Calvert had some interesting thoughts on the place of social media in the events industry, revenue models, using social media in event execution, the renewed focus on customers and beaming oneself through the universe.

Brogan (as an event organizer himself) offers some perspectives on social media’s place in the event industry. “BEFORE even showing up, social media is finding me many more attendees, and giving our exhibitors a chance to build relationships before the event. This requires the exhibitors to act civil and treat the attendees like new relationships instead of sales leads, but should everyone play nicely, the opportunities are great,” he writes.

Kawasaki makes the “why not?” argument. “Social media isn’t a savior, but it’s sure a great marketing and engagement tool. Associations can use sites like Twitter and Facebook to promote events, engage people during events, and then make the event last longer after it’s done. These services are fast, free, and ubiquitous. Not using them is foolish, he comments.

Revenue models is a dodgy subject for the three celebs. Calvert believes the revenue model for face-to-face conferences is broken (especially in view of the emergence of virtual events) and “the pricing structure has to change completely.” Brogan thinks pay-per-view online content could work. “…Even if you had a $599 show, you might get another $99 per seat out of people who want access to the live stream,” he says. Kawasaki on the other hand says, “New media isn’t going to create new revenue streams for your members in the next few years. What it can do is increase the effectiveness of marketing of existing events. I would be surprised if people would pay to view conference content [online]. I know I wouldn’t.”

Brogan believes in the value of social media platforms for facilitating the execution of face-to-face events. “I’m a big fan of how social networks and blogs and all these tools allow us to make scheduling easier, find speakers easier, communicate with audiences with less friction, and to correct on the fly, should there be a problem encountered along the way. Social tools let us execute our Inbound Marketing Summit events with a lot of fast moving parts and far fewer emails. I mean, who really wants more emails?” he writes.

Brogan also advocates a renewed focus on the customers (attendees, exhibitors and sponsors) as an important way to harness the power of social media. “Focusing on tighter matches to niches matters. Deeply integrating the exhibitors to the content and to the experience of the attendees is important. Sponsors don’t want to pay and hope any more. They want to know that they will experience a tighter opportunity to build relationships. But with these requests come also the opportunity to fulfill those requests using social media tools as the glue,” he comments.

Rick Calvert doesn’t call “them” customers anymore. The collection of attendees, exhibitors, sponsors, media, thought leaders, speakers and bloggers, et. al that support his BlogWorld and New Media Expo are his “community” and he addresses their needs as such.

In the end, is this entire discussion all for naught? Kawasaki may think so. “In the short term, the primary use of innovation is to better market events including after-event engagement with video archives and the like. In the medium term, events can save money by hiring speakers to do virtual appearances—though probably not the plenary session speakers. In the long term, everybody will be beaming their bodies around the universe ala Star Trek, and we’ll be back to pressing flesh though without the need for airlines and hotels,” he says. He’s kidding right?

The Takeaway: Everyone, even the experts, is still trying to figure out the social media/live event connection even if they’ve had success on some fronts. If you can see these guys in person in Atlanta, I think it is a meeting not to be missed. The Twitter back channel will be priceless.